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Muse and the Mustang Policies, Code of Conduct & Privacy Statement

 

Photography

Parents/ friends are welcome to video/ photograph the rider they are accompanying; however written consent must be sought from the instructor and the rest of the group if others could appear in the footage.

Social Media

No images are allowed to be shared online of any lessons without prior written permission.

 Concerns or complaints

Please raise any concerns you have with us at the time they arise. If this is not possible then please send us an email. We will reply within 48 hours to the initial complaint.

Cancellations and Refunds 

If you have booked directly with Muse and the Mustang, and you need to change your lesson time, please do this with at least 48 hours’ notice. If it is less than 48 hours you will not be refunded, but you can offer your slot to another suitable rider at the same time/venue if it’s a private lesson.

Safeguarding

All instructors are trained in safeguarding and are DBS checked.  We adhere to the British Horse Society Coach Code of Conduct·       

 

Code of Conduct for Spectators

  • Treat coaches, riders, staff and other spectators with respect always
  • Behave responsibility and let us know if you see something that isn’t right
  • Respect and celebrate difference and do not discriminate against anyone else on the grounds of gender, race, sexual orientation or ability
  • Do not enter the riding area or arena during a lesson or competition unless asked to do so by the Instructor or Organiser
  • Please allow the Coach to instruct the lesson and do not ‘coach’ from the sidelines

 

 

 

 

Code of Conduct for Parents and Carers

The Essentials

  • Make sure your child has the correct clothes for the session and weather, as well as enough food and drink
  • Try to make sure your child arrives on time and is picked up promptly, if you are running late or if your child is going home with someone else, please let a member of staff know
  • Complete all consent, contact and medical forms. Remember to update us promptly if there are any changes
  • Talk to us if you have any concerns

 

Behaviour

  • Try to learn about your child’s sport and what it means to them and take the time to talk to your child about what you both want out of the sport
  • Remember that children gain a wide range of benefits from sport, like making friends, getting exercise and developing skills
  • Listen when your child says they do not want to do something
  • Behave positively when watching your child, offer encouragement
  • The way you react can affect not only your child but others too
  • Lead by example when it comes to behaviour
  • Ensure that your child understands the code of conduct

As a Parent/Carer, we understand you have the right to:

  • Be assured that your child is safeguarded during their time with us
  • Know what training and qualifications our staff have
  • Be informed of any problems or concerns relating to your child
  • Know what happens if there is an accident or injury
  • Seek consent for photography

  

Code of Conduct for Riders

The Essentials

  • Keep yourself safe by listening to your coach or instructor, behave responsibly and speak out if something isn’t right
  • Take care of the equipment and premises as if they were your own
  • Arrive on time or if you are running late, let a member of staff know
  • Wear the appropriate clothing for the activity and weather
  • Do not smoke or consume alcohol on the premises

 

 

 

Behaviour

  • Respect and celebrate differences and do not discriminate against anyone on the grounds of gender, race, sexual orientation or ability
  • Treat other people with respect and appreciate that everyone has different levels of skill and talent
  • Support and encourage each other
  • Respect the coaching team
  • Abide by the rules (they are there to keep you safe) and have fun

As a rider, we understand you have the right to:

  • Enjoy the time you spend with us
  • Know who you can talk to if something’s not right
  • Be listened to and be respected by us and be treated fairly
  • Feel welcomed, valued and not judged based on your race, gender, sexuality or ability
  • Be encouraged and develop new skills
  • Be looked after if there is an accident or injury and have your parents informed if necessary

 

Muse and the Mustang Privacy Statement 

Enquiries from non-clients (message, name and email address) received by email may be held for up to a year and used to answer queries and follow-up.  Health and registration forms from students/clients (name, contact details and health information) completed in class/lessons are used for lesson management, and held for at least seven years for insurance purposes.  Attendance registers and data collected in class/lessons are used for class/lesson management and held for at least seven years for insurance purposes.  Notes on classes/lessons and sessions including data collected during these are used for class management and held for at least seven years for insurance purposes.  Emails, received from clients and non-clients; important messages are saved in our filing system, otherwise emails retained for up to two years.  Payment data, excluding card information which we do not receive at any time, received via accounting and banking systems, is saved for seven years for accounting and tax obligations.  We do not knowingly access website cookies set automatically by our software or pass to third parties.  Except where required by law, we do not share data with third parties and we will never sell your data.
Information held by Muse and the Mustang is only accessed by staff working for Muse and the Mustang, and contractors working on our IT, and may be shared, on a need to know basis, with other coaches  at Muse and the Mustang, e.g. if you are attending their class/lesson, or they are covering a class/lesson.

For queries about Data Protection, please contact museandthemustang@hotmail.com

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For questions about how cookies or personal information are used, please contact:

museandthemustang@hotmail.com